Terms and Conditions

PURCHASE PROCESS

To make purchases on the online store of LUCILA GULÍAS, please follow these steps:

Go to the "Shop" section and choose from the products you wish to purchase.
You can select the product to view its price, available size, and features. In this regard, customers are advised that each product offered on the website is available in only one size. If the size does not match the customer's preference, it is recommended not to proceed with the purchase and instead contact LUCILA GULÍAS by email or phone to adapt the item to the desired measurements.
Add the desired product to your cart.
View your cart before proceeding with the purchase to ensure everything is correct before finalizing your order.
Process the order with the required details (your information is governed by our Privacy Policy).
Select the shipping method.
Proceed to fill in your payment details with the appropriate banking information.
Confirm your order.

Important considerations to keep in mind:

Due to customs duties and the long duration of procedures and shipping time, we currently DO NOT ship to the Canary Islands or the United Kingdom.

The prices shown on the website do not include VAT. This will be displayed separately and added (if applicable) to the total amount as you proceed through the checkout process and before the purchase is confirmed. The same applies to shipping fees.

COMPLETION OF THE PURCHASE

Regarding the confirmation of the purchase, you will receive two emails:

Order Confirmation Email: This is an acknowledgment of the order we have processed. We have received your order and will proceed to check the availability of the requested items. For more information regarding product availability, please refer to our Terms and Conditions.

Shipping Confirmation Email: This email formalizes the customer's order and confirms the availability of the products, as well as communicates the shipping of the order. For more information about this step, please refer to our Shipping section.

By placing and confirming the order through our website, it is understood that you accept the processing of your personal data solely for the necessary purposes of verifying the information and processing the order. For more information regarding the processing of your data, please refer to our Data Protection Policies (Privacy Policy and Cookie Policy).

GENERAL CONDITIONS

By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.

All product descriptions, information, and materials displayed on this website are provided "as is" and without any express, implied, or otherwise arising warranties.

We have made an effort to display the colors of the garments as accurately as possible. However, the color of the garments displayed on your screen may vary depending on the quality of your computer monitor.

For payment, you may use Visa and MasterCard credit cards, as well as Apple Pay and Google Pay. You will acquire ownership of the products once we receive payment for all amounts due in relation to them, including shipping costs, or at the time of delivery.

The information you send to place the order will be treated with the utmost diligence and confidentiality and is subject to the Privacy Policy contained on this website. For more information, please refer to the "Terms and Conditions" section.

PURCHASE CONDITIONS

This document, along with the other documents regarding various policies, aims to establish the terms that govern the use of the website under the brand name LUCILA GULÍAS (www.lucilagulias.com), as well as to regulate the contract for the sale of products/services, and the rights and obligations of both the users and BY GULÍAS DESIGN S.L.U. in the "Shop" section, which are binding for both parties.

We at LUCILA GULÍAS kindly ask that you read these Terms, as well as our Cookie Policy and Privacy Policy, carefully before using our website. By using this website or placing an order through it, you consent to be bound by these Terms and our Data Protection Policies. If you do not agree with all the Terms and the Data Protection Policies, you should not use this website.

If you have any questions related to the Terms or the Data Protection Policies, you may contact us through our Contact forms. The contract may be formalized, at your choice, in any of the languages in which the Terms are available on this website.

USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

Use this website only to make legally valid inquiries or orders.
Not place any false or fraudulent orders. If it is reasonably suspected that an order of this nature has been placed, we are authorized to cancel it and inform the relevant authorities.
Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also consent that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. The aforementioned data will be included in a file called Clients, registered with the Data Protection Agency.

The information you send us to place the order will be treated with the utmost diligence and confidentiality and is subject to the privacy policy contained on this website. If you wish to exercise your rights of access, rectification, cancellation, or opposition regarding the personal data provided, you must send a written request, including a photocopy of your ID card, clearly expressing your request to the aforementioned address or by email at: hola@lucilagulias.com.

You will acquire ownership of the products once we receive payment for all amounts due in relation to them, including shipping costs, or at the time of delivery. Additionally, the risks of the products will be your responsibility from the moment of delivery.

By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.

AVAILABILITY OF PRODUCTS AND SERVICES

All orders are subject to product availability. If there are difficulties with product supply or if items are out of stock, we will refund any amount you may have paid.

The items offered through this website are available for purchase from any geolocation, not limited solely to Spain. The shipping cost will be calculated based on the destination country, the items purchased, and the packaging used for shipment. For more information, please refer to our Shipping section.

Due to customs duties and the long duration of procedures and shipping time, we currently do NOT ship to the Canary Islands or the United Kingdom.

REFUSAL TO PROCESS A PRODUCT

We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content on the site. Although we will make every effort to process all orders, there may be exceptional circumstances, such as force majeure or detection of stock deterioration, that may force us to reject the processing of an order after we have sent the Order Confirmation. We reserve the right to do so at any time, but we will immediately notify the customer, providing the reason for the action.

We will not be liable to you or any third party for the withdrawal of any product from this website, whether the product has been sold or not, the removal or modification of any material or content on the website, or for refusing to process an order once we have sent the Order Confirmation.

DELIVERY AND IMPOSSIBILITY OF DELIVERY

Unless unforeseen or extraordinary circumstances arise, or there are circumstances related to product customization, products will generally be shipped within 2 to 10 business days, starting from the date the user receives the Shipping Confirmation email. Please note that this shipping period may be extended for shipments outside the Iberian Peninsula and to countries that also require customs processing.

The delay in shipping one or more products may be due to the following reasons:

I. Due to product customization.
II. When dealing with specialized items.
III. Due to unforeseen circumstances.
IV. Due to the delivery area of the product.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid.

The customer must ensure that there will be someone available to accept and receive the order at the designated delivery address. If we are unable to complete the delivery, we will attempt to find a safe place to leave the package. If we cannot find a secure location to deposit your order, it will be sent to the appropriate courier's office, and you will need to pick it up. Please note that storage, return, and reshipping fees will be charged to the customer.

You can either accept the delivery or return the products, understanding that in the case of a return, the original shipping costs and return postage will not be refunded. For more detailed information, please refer to our Return Policy.

For the purposes of these Terms and Conditions of Purchase, the delivery of the order with the specific products will be considered completed when you sign for the receipt of the items from the courier at the agreed delivery address.

In the case of deliveries to Ceuta or Melilla, the customs clearance fees and import taxes will not be included in the prices of the items or in the established shipping cost via our courier. These fees must be paid by the recipient at the destination.

When the delivery destination is an outside-EU territory, customs clearance fees and import taxes will also not be included in the item prices or in the established shipping cost. The customs system of each country will apply the corresponding taxes. These fees must be paid by the recipient at the destination.

PRICE AND PAYMENT

The prices on the website do not include VAT. This will be broken down as you progress through the checkout process (when applicable), and exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but such changes will not affect orders that have already been placed and have received the Order Confirmation.

For payment, you may use Visa and MasterCard credit cards, as well as Apple Pay and Google Pay. Credit cards will be subject to checks and authorizations by the issuing entity, and if the entity does not authorize the payment, we will not be responsible for any delay or failure of delivery, and we will not be able to formalize any contract with you.

VAT AND BILLING

In accordance with Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of items will be considered as located within the Spanish VAT territory if the delivery address is within Spanish territory, excluding Ceuta and Melilla. The applicable VAT rate will be the legally established rate at the time, depending on the specific article in question.

For orders destined for Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in compliance with the current regulations in each of these territories.

You expressly authorize us to issue the invoice in electronic format. However, you may inform us at any time of your preference to receive a paper invoice, in which case we will issue and send the invoice in that format. You may request this by contacting us through any of the available methods, free of charge.

TECHNICAL MEANS TO CORRECT ERRORS

If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you may modify it in the “My Account” section.

In any case, you may correct errors related to the personal data provided during the purchase process by contacting customer service at +34 616 822 396, or by email at hola@lucilagulias.com, as well as exercising the right of rectification contemplated in our Privacy Policy through this same contact method.

This website displays confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the details in these sections have not been provided correctly. This website also provides details of all the items you have added to your basket during the purchasing process, so that you can modify the details of your order before making the payment.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service team, at the telephone number or email address mentioned above, to correct the error.

LIABILITY AND DISCLAIMER

Our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product. Nothing in these Terms and Conditions of Purchase excludes or limits our liability in any way:

I. In the case of death or personal injury caused by our negligence.

II. In the case of fraud or fraudulent misrepresentation.

III. In any matter where it would be illegal or unlawful to exclude, limit, or attempt to exclude or limit our liability.

Notwithstanding the foregoing and to the extent permitted by law, and unless otherwise provided in these Terms and Conditions, we will not accept any liability for indirect damages that occur as a secondary effect of primary losses or damages, whether caused by civil wrongdoing (including negligence), breach of contract, or otherwise, even if they could have been foreseen, including but not limited to the following:

Loss of revenue or sales.
Loss of business.
Loss of profits or loss of contracts.
Loss of anticipated savings.
Loss of data.
Loss of management or office hours.

PURCHASE GUARANTEE

All product descriptions, information, and materials on this website are provided "as is" and without express, implied, or any other warranties. To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded in relation to consumers.

In this regard, all products come with the legal guarantee included in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (amended by Law 25/2009 of December 22 and Law 29/2009 of December 30).

Each product is accompanied by the following details: Product name, Product images, Product description, Collection to which the item belongs, Reference number, Available sizes, Composition, and Price (excluding taxes).

We have made an effort to show the colors of the garments as closely as possible to the real thing. However, the color of the items displayed on the screen may vary depending on the quality of your computer monitor. In this regard, LUCILA BY GULIAS DESIGN S.L.U. cannot guarantee that the colors displayed on your monitor will match the real-life colors.

Special offers, promotions, or discounts will be valid until the indicated date or until stocks last.

RETURN POLICY

For detailed information regarding the possibility of returns or exchanges, please refer to our Return Policy.

COMMUNICATIONS AND NOTIFICATIONS

The customer is aware that communication with us is electronic. By doing so, they acknowledge that any contract, notification, and/or information we send electronically satisfies the legal requirements of being "in writing."

EVENTS OUTSIDE OUR CONTROL AND RISKS

We will not be held responsible for any breach or delay in the fulfillment of our obligations under a contract, if such breach or delay is caused by events beyond our reasonable control ("Force Majeure").

Force Majeure causes include any act, event, lack of action, omission, or accident that is beyond our reasonable control, including, but not limited to, the following:

Strikes, lockouts, or other industrial actions.
Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, planes, motor vehicles, or other means of transportation, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions by any government or public authority.

It will be understood that obligations will be suspended for the duration of the Force Majeure event, and we will be granted an extension of time to fulfill these obligations equal to the duration of the Force Majeure event. We will make all reasonable efforts to bring the Force Majeure event to an end or find a solution that allows us to fulfill our obligations despite it.

ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding for both you and us, as well as for our respective successors, assignees, and legal representatives.

You may not transfer, assign, encumber, or otherwise transfer a contract or any of the rights or obligations derived from it without obtaining our prior written consent.

We may transfer, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations derived from it at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect the rights that you, as a consumer, are entitled to by law, nor will they nullify, reduce, or limit in any other way the warranties, whether express or implied, that we may have granted to you.

WAIVER

Our failure to demand strict compliance from you with any of the obligations assumed by you under a contract or these Terms, or our failure to exercise any rights or actions that may correspond to us under the contract or the Terms, will not constitute a waiver or limitation of those rights or actions, nor will it relieve you from fulfilling those obligations.

No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Terms. No waiver by us of any of these Terms or the rights or actions derived from a contract will take effect unless it is expressly stated as a waiver and formalized and communicated to you in writing in accordance with the Notification section above.

PARTIAL NULITY

If any of these Terms or any provision of a contract are declared null and void by a final ruling issued by a competent authority, the remaining terms and conditions will remain in full force and effect, unaffected by the declaration of nullity.

NTIRE AGREEMENT

These Terms and any document expressly referred to in them constitute the entire agreement between you and us concerning the subject matter hereof and supersede any prior oral or written agreement, arrangement, or promise made between you and us. Both you and we acknowledge having consented to enter into the contract without relying on any statements or promises made by the other party or inferred from any statement or writing during the negotiations leading up to it, except as expressly mentioned in these Terms.

Neither you nor we will have any claim for any uncertain statement made by the other party, orally or in writing, prior to the date of the contract (unless such an uncertain statement was made fraudulently), and the only remedy available to the other party will be for breach of contract in accordance with the provisions of these Terms.

RIGHT TO MODIFY THE CONDITIONS

We reserve the right to modify the Terms and Conditions. Any changes made will not be retroactive. If you do not agree with the changes, we recommend that you do not use our website.

APPLICABLE LAW AND JURISDICTION

The use of our website and the purchase contracts for products through this website shall be governed by Spanish law, unless there are provisions of public order contrary to this.

Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that you are entitled to as such under the applicable legislation.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Comments and suggestions from our users are always welcome. We kindly ask that you send such comments and suggestions, as well as any inquiries, complaints, or claims, through our contact form, by phone at 616 822 396, or by postal mail at Rúa do Paseo, 10 (32003) Ourense; or by email at hola@lucilagulias.com.

We also have official complaint forms available for consumers and users. These forms can be requested via our customer service phone number +34 616 822 396, or via email at hola@lucilagulias.com.

If, as a consumer, you believe your rights have been violated, you can send your complaints to us via the email address hola@lucilagulias.com in order to request an out-of-court dispute resolution.

In this regard, if the purchase between you and us was made online through our website, in accordance with Regulation No. 524/2013 of the EU, we inform you that you have the right to request an out-of-court dispute resolution with us on consumer matters, accessible through the following internet address: http://ec.europa.eu/consumers/odr/.